1. Products and Prices
Product names, colors, sizes, quantities, and prices are those shown when the order is submitted. Availability is confirmed by Client Services. Natural textures, handcrafted details, and screen colors may vary reasonably.
If there is an obvious pricing error or a product is unavailable, we will contact you to correct or cancel the affected item. We will not increase the price of a submitted order without your agreement.
2. Order Acceptance and Payment
Submitting the checkout form may create a pending order. An order is accepted only after successful payment or express confirmation by Client Services. An order number alone does not mean payment has been collected.
If online payment is not enabled or is temporarily unavailable, the pending order remains saved. Client Services may contact you about shipping and available payment methods; you do not need to submit the order again.
3. Quantity and Availability Confirmation
A maximum of 10 items may be purchased per order. Client Services will confirm availability after submission, and you will not be asked to pay for unavailable products.
4. Shipping and Delivery
Shipping availability, cost, and estimated timing are based on the checkout results or confirmation from Client Services. Ensure the recipient name, phone number, and address are complete and accurate, and inspect the outer packaging upon delivery.
5. Returns, Exchanges, and Refunds
Eligible products may be returned or exchanged according to applicable law, the conditions shown on the site, and our after-sales instructions. Customized, used, damaged, or non-resalable products may not qualify for standard returns.
Approved refunds are issued to the original payment method or another agreed method. Processing time depends on the payment provider.