WeftKind Client Services
Frequently Asked Questions
Find answers about products, sizing, material care, shipping, returns, payments and orders.
Product Information
Learn about product information and online presentation.
Where can I find product prices, colours and sizes?
Each product page shows the currently published price, available colours and selectable sizes. Contact a client advisor if you need help confirming a specific option.
Sizing and Fit
Choose the right size and preferred fit.
How should I choose a size?
Use the size guide on the relevant product page and compare it with your body measurements. Contact a client advisor when you are between sizes or need fit guidance.
Materials and Care
Review material facts and everyday care guidance.
Where can I find material and care information?
Published material, composition, origin, craftsmanship and care details appear on each product page. The physical garment label remains the final reference.
Shipping
Learn about destinations, methods and tracking.
How are shipping options and costs confirmed?
Available destinations appear during checkout. Shipping cost and timing are confirmed for the complete order and destination before fulfilment.
Returns and Exchanges
Review return conditions and next steps.
How do I request a return?
Keep the product, original packaging and order details, then contact client services. Eligibility and next steps are confirmed according to the purchase terms and product condition.
Orders and Payment
Learn about checkout, payment and order status.
Which payment methods are available?
Checkout shows the payment methods currently enabled for the order. Keep your order number and contact client services if a payment status is not updated.